Clinic Policies

Cancellation Policy

Your appointments are very important to the team members of Purple Valentine Laser & Skin Clinic, it is reserved especially for you, we understand that sometimes schedules adjustments are necessary; therefore, we respectfully request at least 24 hours’ notice for cancellations or changes to your appointment.



Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services.


Our appointments are confirmed 24 hours in advance by email and text because we know how easy it is to forget an appointment you booked months ago. We also send you an email when you make the booking, so it’s easy to track and you can also change appointments on our online booking service. Since the services are reserved for you personally, a Cancellation fee will apply.

- Less than 24-hour notice will result in a charge equal to 50% of the reserved service amount or if you have paid for a course in advance a treatment will be forfeited.

If you have paid a booking fee/deposit, then this will be forfeited, and you will need to pay another fee if you wish to rebook.

- Appointments made within the 24-hour period and need to cancel, the client then must cancel within 4 hours of appointment time or will result in a charge equal to 50% of the reserved service amount.


We have a strictly no refunds policy so please make sure you are entirely happy before committing yourself to a course of treatments if you fall pregnant or are taking medication that contraindicates the treatment we will transfer any credit to other treatments (injectables/electrolysis and semi-permanent makeup do not apply) or the treatments will be kept on your file until you can recommence the treatment. 


For safety reasons and insurance purposes, no child under the age of 12 may accompany you whilst having treatment. We do not have the facilities to care for children. No children under the age of 12 should be left in reception without a responsible adult present.

Making an appointment you are agreeing to the above policy, Thank you for understanding.